✦ Prices, payment, cancellation

Booking terms

Last updated: 31 October 2026

These terms apply to every StarClass Paris ride booked on starclassparis.com, by WhatsApp, by phone or by email. Please read them before you book.

01Who provides your ride

StarClass Paris operates under Premium Paris Transfer (Roissy-en-France, France · SIRET 100 817 311 00010), which also processes all online payments. Full details are in our legal notice.

02The service

A private, chauffeur-driven Mercedes V-Class for up to 7 passengers with their luggage. Larger groups travel in several vehicles.
Transfers between Disneyland Paris and CDG, Orly or Beauvais airport, Paris or a Paris station, in either direction, and fixed-duration packages (Paris Highlights, Reims & Champagne, Normandy D-Day Beaches, Versailles).
The Special Occasion Package, an optional add-on to a ride (+€50 per booking): it may include gift boxes, decorative balloons, special gifts and a personalised welcome, prepared in the vehicle. Tell us the occasion when you book. Personalised packages are available on request.
Child seats are free. Tell us how many you need, and your children’s ages, when you book.
At airports and stations, your chauffeur meets you at arrivals with a name sign. Wi-Fi and bottled water are included on board.
Package hours run from pickup to drop-off and include every drive. Entry tickets, guides, tastings and meals are not included unless your confirmation says so.
Extra hours can be added to any transfer or package, before or during your ride, at €90 per hour, per vehicle.

03Prices

Prices are fixed, per vehicle (not per person), in euros, all taxes included, as shown when you book. A return transfer is two rides. Current transfer prices per vehicle: CDG or Orly ⇄ Disneyland Paris €120 · Paris or any Paris station ⇄ Disneyland Paris €130 · Beauvais ⇄ Disneyland Paris €190. Special Occasion Package: +€50 per booking. Extra hours: €90 per hour, per vehicle. Package prices are shown on the website. A personal quote is valid for the details it was given for.

04Booking and confirmation

Online booking closes 48 hours before the ride. For a sooner ride, contact us on WhatsApp: we confirm it if a vehicle and a chauffeur are available. Your ride is booked once we have received your payment (in full, or the deposit). For a quote request, we first send you a personal price; the ride is booked once you have paid. We confirm by email or WhatsApp with your booking reference. Please check that your phone number, addresses and flight or train number are correct: we rely on them to meet you.

05Payment

You choose: pay in full (recommended), or pay a deposit (20% unless another amount is shown when you book) and the rest on the day of your ride.
Online payments are processed by Premium Paris Transfer on its secure payment page (myPOS), or by card through Stripe when that option is offered. You enter your card details on the payment provider’s page, never on our website.
On the myPOS page, enter the exact amount shown in your booking and write your booking reference as the reason for payment, so we can match your payment to your ride.

06Cancellation by you

Free cancellation, full refund, up to 48 hours before your ride. If you cancel at least 48 hours before the booked pickup time, we refund everything you paid (deposit or full payment). If you cancel less than 48 hours before, or if you don’t show up, the amount paid is not refunded.

To cancel, write to us by email or WhatsApp with your booking reference. We confirm your cancellation and refund you using your original payment method. Under EU and French consumer law, the 14-day withdrawal period for online purchases does not apply to passenger transport services (French Consumer Code, article L221-2); our 48-hour free cancellation applies instead.

07Changes

Ask us as early as possible to change a date, time, place or the number of passengers. We do our best, depending on availability. If the change needs another vehicle or a different ride, the price changes accordingly.

08Flights, trains and waiting

For airport and station pickups, give us your flight or train number: we follow it on the day. Waiting is free for up to 1 h 30. For airport and station pickups, it starts when your flight or train actually arrives, so a delay does not use it up. After 1 h 30 of waiting, €50 extra is charged. Any other extra (an extra stop, very large items) is confirmed in writing with your booking. If you can’t find your chauffeur, call or message us on WhatsApp at +33 6 65 06 26 47.

09If we have to cancel

If we can’t provide your ride (for example in case of force majeure or if no replacement vehicle is available), we tell you as soon as possible and refund everything you paid for that ride.

10On board

Seat belts are compulsory and children must travel in a suitable child seat, as French law requires.
Please follow your chauffeur’s safety instructions. Smoking is not allowed on board.
Luggage must fit safely in the vehicle. Tell us about very large items (prams, wheelchairs, sports equipment) when you book.

L’abus d’alcool est dangereux pour la santé. À consommer avec modération. (Alcohol abuse is dangerous for your health. Drink responsibly.)

11Questions and complaints

12Law

These terms are governed by French law. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live. Personal data is handled as explained in our privacy policy.